#FAQFriday How to ensure your customers get the best experience at your establishment.
This weeks #FAQFriday is looking at how you can ensure that you have all the right customer service in place to provide your customers with the best...
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#FAQ Friday
Find out latest #FAQFriday videos here
#FAQFriday: How to prepare your customers for reopening on 17 May 2021
This week's #FAQFriday looks at how you need to prepare your customers for the reopening of your business on Monday 17 May. They need to know...
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How to deal with prebooked customers who don’t show up
Our #FAQFriday question today is how do I deal with pre-booked customers who don't show-up and how can I avoid this happening to me in the future?
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How to deal with the current staffing crisis
#FAQFriday - This week we are looking at how you can deal with the current staffing crisis in the hospitality industry and how to go about attracting...
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Looking after your staff’s wellbeing and mental health
#FAQFriday - How well are you communicating with your staff? Are you being mindful and aware of their mental health and their wellbeing?
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Clamping down on Track and Trace and being GDPR compliant.
#FAQFriday - As businesses are being checked and clamped down on with regards to Track and Trace make sure your guests are completing it correctly and remember...
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Lateral flow testing, update on track & trace, payments indoors.
#FAQFriday - Lateral flow testing, communication, updates on track, and trace for all visitors and customers over the age of 16 years old. Government penalty...
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Clarifying reopening on 12th April and ensuring you communicate consistently
#FAQFriday - Before the reopening on 12th April, ensure you know the legislation, adhere to it and communicate to all concerned.
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Highlighting booking.com upcoming changes
#FAQFriday - Booking.com are changing their cancellation & prepayment policies - make sure you are ready and have adapted your extranet before 6th April 2021
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Clear communication with your customers about reopening safely
#FAQFriday - Clarifying to your customers what you can and cannot be doing when you reopen so that you all reopen safely without any issues
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Ideas to bringing back Furlough teams to your business
#FAQFriday - Coming back to work after Furlough will be hard, here are some ideas on how to integrate your staff back into work mode.
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Hospitality industry budget highlights, points and tips to help you recover and thrive.
#FAQFriday - Hospitality industry budget highlights, points and tips to help you recover and thrive
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Clarifying when hospitality is to reopen and what each step means
This week's #FAQFriday is clarifying when hospitality is to reopen and what each step means
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Advising to wait to hear direct about the hospitality industry reopening.
#FAQFriday - Advising to wait to hear direct about the hospitality industry reopening.
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Addressing the polar opposites of recruitment
#FAQFriday - Communication and connections are key to building great relationships for your business.
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Government confirms mandatory hotel quarantine to be introduced from 15th February 2021
#FAQFriday - Anyone travelling to the UK from a country on the UK's travel ban list will be required to quarantine in a government-approved facility for 10days Top...
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How to apply for your Lockdown grant and push your local MP to assist
#FAQFriday - Try and create income streams whilst you are in Lockdown
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TFM (Time For Me) keeping on top of your mental health and wellbeing
#FAQFriday - Ensure you have a routine to help keep you focus and positive
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Insurance for Business Interruption: What You Need to Know
#FAQFriday - Plan for re-opening when we can and create content and communicate with empathy but reminding your customers you are still there.
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Grants available and business recovery plan
#FAQFriday - Remember to self care, complete your sales.and marketing strategy, social media calendar and plan for when you can reopen.
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Find out what you can do now to lock in your utilities prices.
#FAQFriday As some utility providers are avoiding working with the hospitality industry or increasing prices I have partnered with a platinum utilities broker / consultant who has...
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Covering Data Protection transition ready for 31st December 2020
#FAQFriday - If you receive personal data from the EU you must ensure you are legally ready to continue to receive personal data from the EU from...
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Clarifying whether customers from Tier 3 can stay in Tier 2
#FAQFriday - This Friday I'm clarifying whether customers from Tier 3 can stay in Tier 2
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Christmas guidelines and the updated Tier System
#FAQFriday - This Friday I'm discussing the new Christmas guidelines and the updated Tier System
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